Role Objective

• A busy hotel seeks an organized and aggressive individual, ensuring high-quality customer service, and building relationships with key accounts to generate revenue, expand market share, and achieve profitability targets.
• The role involves achieving individual and team sales targets, developing strategies, ensuring timely tender and bids submission, and identifying emerging markets.

Core Duties and Responsibilities

• Conduct market research to identify new opportunities and trends in the hospitality sector.
• Develop strategies that generate quality leads for our clients.
• Prepare and manage all communications and ensure high quality experience, pre, during and post engagement.
• Foster relationships with community organizations, businesses, and vendors providers to build partnerships and referral networks.
• Manage digital marketing efforts, including social media, email campaigns, and website content.
• Oversee the production of marketing materials and ensure brand consistency.
• Develop and execute business development plans to expand the services.
• Analyze marketing and business development performance metrics and adjust strategies as needed.
• Collaborating with internal teams to develop and implement customer-centric initiatives and solutions.
• Collaborate with the management team to align marketing efforts with overall business objectives.
• Manage the marketing budget and ensure cost-effective use of resources.
• Train and supervise the client service and marketing team to achieve departmental goals.
• Monitor competitor activities and provide insights to improve the market position.
• Prepare regular reports on marketing and business development activities and outcomes.
• Maintain up-to-date knowledge of healthcare regulations and industry standards.
• Work closely with the customer service team to enhance patient satisfaction and retention.
• Identifying and pursuing new business opportunities within regional market, including partnerships, collaborations, and strategic alliances.
• Developing and executing innovative strategies to expand our client base, visibility and increase market penetration.
• Building and maintaining strong relationships with existing clients, ensuring exceptional customer satisfaction and retention.
• Analyzing market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation.
• Monitoring and optimizing key performance indicators (KPIs) to track progress and achieve business objectives.
• The role involves managing customer databases, developing monthly interactions, managing communication, preparing reports and establishing SLAs and compliance with deliverables.
• Any other administrative duties as assigned.

  Job Specifications and Qualifications

• Bachelor’s Degree in Marketing, Business Administration, Communication, or a related field.
• At least 5 relevant experience in the same role.
• Proven track record of successful marketing campaigns and business development initiatives.

Key Competencies

• Strong leadership skills
• Excellent communication
• Strong Digital Marketing skills,
• Market Intelligence
• Business Acumen Skills
• Excellent media relations skills
• High Integrity
• Excellent Customer Service
• Creativity and self-motivation.

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Role Objective

• Our Client in Machakos is seeking a Dynamic and Customer Centric Rooms Division Manager is responsible for coordinating and overseeing entire Front Office, Housekeeping and Public Areas activities and ensuring efficient operations with a commitment to excellence while delivering exceptional guest experiences, maintaining high standards and maximizing revenue opportunities within the room division in accordance with the Hotel’s operational requirements.

Core Duties and Responsibilities

• Co-ordinates, directs, coaches and monitors Front Office & Housekeeping resources and activities to achieve goals 
• Seeks to maximise guest satisfaction levels at all times by developing initiatives and future strategies 
• All department operational tasks are completed with a guest centric approach and to company standards 
• Demonstrates understanding of guests’ present and future needs 
• Provide training, coaching, and professional development opportunities to front office and housekeeping staff, ensuring they have the necessary skills, knowledge, and resources to deliver exceptional service and meet performance standards.
•  Develops and implements strategies to minimise staff turnover and increase labour efficiencies 
• Monitors day to day work activities, including roster development and scheduling of general tasks across the department 
• Liaises with HR regarding employee records and employee relations issues 
• Takes responsibilities for all department revenue and expenses and recommends strategies to control costs 
• Monitors seasonal expenditure in line with the budgets cash flow 
• Lead and manage the front office team, including front desk agents, concierge, and guest services staff, ensuring smooth operations, efficient guest check-in and check-out processes, and exceptional service delivery.
• Oversee the reservation department, ensuring accurate and efficient handling of room reservations, group bookings, and guest inquiries, and implementing strategies to optimize room revenue and occupancy levels.
• Develop and implement guest service initiatives and standards to enhance the overall guest experience, including personalized service, VIP amenities, and special touches that exceed guest expectations.
• Manage the housekeeping department, including room attendants, supervisors, and laundry staff, to ensure cleanliness, hygiene, and maintenance of guest rooms, public areas, and back-of-house facilities.
• Implement and maintain quality assurance standards for guest accommodations, including room cleanliness, maintenance, and amenities, conducting regular inspections and audits to ensure compliance with brand standards and guest satisfaction.
• Develop and implement strategies to maximize room revenue and occupancy levels, including pricing strategies, distribution channel management, and upselling initiatives, to achieve revenue targets and 
• Prepare and manage departmental budgets, including staffing, operating expenses, and capital expenditures, to achieve financial targets and control costs while maintaining service quality and standards.
• Evaluate and implement technology solutions and systems to streamline operations and enhance guest services.
• Ensure compliance with safety and security procedures and regulations, including emergency preparedness, fire safety, and guest security measures, to ensure the safety and well-being of guests and staff.
• Collaborate with other hotel departments, including sales, marketing, food and beverage, and maintenance etc, to coordinate activities, share information, and ensure a seamless guest experience across all areas of the hotel.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Attends and responds timely to customer service department request.
• Develops close relationships with guests throughout their stay with the aim of gaining their loyalty.
• Must have the ability to anticipate guest needs, change goals and direction quickly and multitask is essential to success in this role.
• Understands the behavior patterns of regular guests and issues instructions to the different teams within the department.
• Communicate effectively and consistently with the other departments and ensures that information circulates smoothly between them.
• Completes daily room inspections to ensure all standards are met and VIP rooms are in pristine condition.
• Ensures the rooms division department adheres to all local authority\’s guidelines and regulations.
• Takes part in or validates the recruitment of all team members.
• Carries out annual performance appraisals on the people directly under his/her responsibility, sets targets and provides support for career development.
• Offers input to the marketing and commercial action plan for the hotel.
• Carries out occasional checks on cash operations, activity reports etc.
• Checks and analyses the dashboard charts prepared by the Rooms Division Departments.
• Any other duties as assigned.

  Job Specifications and Qualifications

• Diploma or Degree in Hospitality, Business Management or related field.
• At least 5 years in a MICE setting as a Room Divisions Manager
• Any other relevant professional certification is an added advantage.

    Key Competencies

• Interpersonal Skills 
• Leadership Skills
• Proactivity and Self Initiative 
• Time Management Skills
• Excellent Communication Skills
• Ability to work under pressure
• Planning/Organising skills
• Professionalism
• High Integrity.
• Keen to details

Deadline:12th September 2025

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