RESPONSIBILITIES

• Greet guests with a smile, eye contact, and a friendly verbal welcome.
• Use the guest’s name when possible.
• Address service needs professionally, positively, and promptly.
• Thank guests with genuine appreciation and a fond farewell.
• Listen and respond positively to questions, concerns, and requests.
• Resolve issues to delight guests and build trust.
• Anticipate guest needs by asking questions and observing preferences.
• Engage guests in conversation about their stay and area attractions.
• Assist individuals with disabilities as per guidelines.
• Help other employees to ensure proper coverage and prompt service.
• Comply with quality assurance standards. Report maintenance issues and incidents to management and Loss Prevention.

REQUIREMENTS

• Certificate/Diploma in Hospitality
• 1 year in a similar role and 2 Year Experience in a 5 star hotel
• No supervisory experience is required Exceptional Customer Service
• Excellent Communication Skills
• Maintaining a positive attitude, professional presentation, and a high level of integrity and dependability.
• Team-Oriented & Adaptable

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Responsibilities

• Perform preventive maintenance according to the planned schedule.
• Prepare and maintain shift maintenance and breakdown reports.
• Troubleshoot, locate the root cause, and repair electrical motors and equipment to ensure the set OEE (Overall Equipment Effectiveness) target is met. Monitor HT/LV (High Tension/Low Voltage) panels and generators, ensuring a proper changeover during power failure.
• Manage and audit the spare parts stock. Generate maintenance tasks and coordinate with engineers for execution and resolution.
• Perform any other duties assigned by a supervisor or management.

Requirement

• Must have a strong background in industrial maintenance, preferably within the steel or manufacturing sector
• Diploma electrical engineering or equivalent qualification.
• Minimum experience of 3 years in a similar role.
• Excellent knowledge of electrical machinery and electronic maintenance.
• Proficiency with hand tools.
• Adherence to health and safety regulations Certificate of good conduct.
• Ability to work a flexible schedule, including extra hours, shifts, weekends and holiday.
• Willing to perform repetitive tasks for extended periods.
• Self-motivated and able to work under pressure.

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