General Practitioner – Job Vacancy
Role Overview

• RKJMS is seeking a highly skilled and compassionate General Practitioner (GP) to join our dynamic team on a full-time basis in Nairobi. The successful candidate will deliver comprehensive clinical care services, managing a wide spectrum of acute and chronic medical conditions in the GP setting while providing patient-centered care. This role emphasizes excellence in clinical practice, patient education, and continuous quality improvement. The ideal candidate will be committed to advancing the health of our diverse community, upholding rigorous standards in clinical care and data protection, and contributing to the professional growth of our team.

Key Responsibilities
Clinical Care & Patient Management

• Comprehensive Consultations: Conduct thorough patient consultations, including detailed history-taking and clinical examinations, to diagnose and manage a broad range of conditions.
• Disease Management: Diagnose and treat acute illnesses and chronic conditions such as hypertension, diabetes, respiratory infections, and other common medical conditions, ensuring timely intervention and effective management.
• Preventive Health: Provide preventive care services including routine health screenings, immunizations, lifestyle counseling, and health education to promote community well-being.
• Continuity of Care: Develop and implement personalized care plans and follow-up strategies that ensure continuity and quality of care for patients across all age groups.

Procedures & Interventions

• Diagnostic Procedures: Perform and interpret basic diagnostic tests and procedures routinely encountered in a primary care setting.
• Minor Interventions: Conduct minor surgical and therapeutic procedures as necessary, ensuring safe and effective patient care.
• Referral Coordination: Assess when to refer patients to specialized care and coordinate with medical specialists at RKJMS and when indicated, partner institutions to optimize patient outcomes.

Training & Professional Development

• Continuous Education: Actively participate in Continuous Medical Education (CME) programs, workshops, and seminars to keep abreast of the latest clinical practices.
• Quality Improvement: Engage in clinical audits and quality improvement initiatives to enhance service delivery and patient safety.
• Community Health Projects: Contribute to community outreach programs, including medical camps, designed to improve local health outcomes.

Client Experience & Data Protection

• Patient-Centered Care: Ensure an exceptional patient experience by delivering empathetic, respectful, and culturally sensitive care at every interaction.
• Data Security: Rigorously maintain patient confidentiality and data protection in compliance with hospital policies, the Kenya Medical and Dental Council regulations, and applicable data protection laws.

Compliance & Ethical Standards

• Professional Practice: Maintain meticulous and accurate patient records, adhere strictly to clinical guidelines, and uphold the highest standards of professional ethics.
• Regulatory Adherence: Comply with all legal, ethical, and regulatory requirements, including those of the Kenya Medical and Dental Council.
• Safety and Quality: Champion patient safety and advocate for best practices in clinical care and risk management across the facility.

Job Requirements
Education & Professional Qualifications

• Medical Degree: Bachelor of Medicine and Bachelor of Surgery (MBChB) from a recognized institution.
• Licensure: Valid medical license and registration with the Kenya Medical and Dental Council.
• Additional Training: Certifications in ATLS, BLS and ACLS are mandatory.

Work Experience

• Clinical Experience: At least three (3) years post internship experience in the general practice, accident and emergency or ICU setting, managing a diverse patient population.
• Team Collaboration: Proven ability to work collaboratively within a multidisciplinary team and contribute to a supportive work environment.
• Skills & Competencies
• Clinical Expertise: Excellent diagnostic, clinical, and management skills in general medicine.
• Communication: Superior interpersonal and communication skills, ensuring clear, empathetic, and effective patient interactions.
• Technological Proficiency: Proficient in computer applications and modern medical IT systems for efficient record keeping and communication.
• Professionalism: A strong commitment to continuous professional development, ethical practice, and excellence in patient care.

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Role overview

• RKJMS is seeking to hire a highly skilled and proactive Client Relations Officer (CRO) on a full-time basis. The CRO will play a key role in enhancing client experience, managing client engagement and feedback, and strengthening the RKJMS brand across multiple platforms. This role requires close collaboration with internal teams to ensure a seamless and positive client journey while proactively engaging clients through various communication channels to provide information, gather feedback, and address concerns or complaints effectively.

Key Responsibilities
Client Engagement & Experience Management

• Serve as the primary point of contact for clients, ensuring a seamless and positive experience at RKJMS.
• Develop and implement client engagement strategies to enhance satisfaction and retention.
• Act as a liaison between clients and internal teams to ensure prompt resolution of concerns and service improvements.
• Conduct regular client satisfaction surveys and analyze feedback to identify areas for improvement.

Client Feedback & Complaint Resolution

• Establish and manage effective feedback channels, including in-person, phone, email, and social media.
• Address client inquiries, concerns, and complaints professionally and promptly, ensuring resolution within set timelines.
• Maintain a record of client feedback and escalate unresolved issues to the appropriate departments for action.
• Monitor trends in client complaints,prepare a monthly report and recommend solutions to prevent recurring issues.

Reporting & Performance Analysis

• Prepare and present reports on client feedback, engagement initiatives, and public relations activities.
• Analyze key performance metrics related to client satisfaction and brand perception.
• Provide recommendations to senior management based on data-driven insights.

Job Requirements:
Education & Professional Background

• Bachelor’s degree in public relations, Communications or a related field.Certification in Customer Relations, Public Relations, or Stakeholder

Engagement.
Work Experience

• Minimum of 5 years of experience in client relations, public relations
• Proven track record of handling client engagement, complaint resolution, and brand management.

Skills & Competencies

• Strong communication skills – both verbal and written, with the ability to interact professionally with clients, staff and other stakeholders.
• Customer service excellence – ability to enhance client experience and satisfaction.
• Problem-solving & conflict resolution – capable of handling client complaints effectively and ensuring prompt resolution.
• Public relations & brand management – ability to develop and implement publicity strategies, handle social media interaction and enhance theorganization’s image.
• Stakeholder engagement – experience in building relationships with external partners and the general public.
• Social media & digital communication – familiarity with managing online engagement, content creation, and reputation monitoring.
• Crisis management – ability to handle public relations challenges and develop appropriate response strategies.
• Analytical & reporting skills – ability to assess client feedback, track key performance indicators, and provide actionable recommendations.
• Teamwork & collaboration – strong interpersonal skills to work effectively with internal departments and external partners.

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