Job Purpose

This position is responsible for the timely receiving and dispatch of goods while keeping proper safe custody of the finished goods as per the laid down policies and procedures in alignment with KWAL and Heineken overall organisational goals and objectives.

Main Responsibilities

Inventory management

• Receive all in-bound stock items from other finished goods warehouses into the store after due inspection in line with the laid down policies and procedures.
• Continuously monitor and verify that the goods are intact and report any defects or nonconformity observed.
• Promptly issue items held in stock to the relevant recipients in correct quantities and in accordance with the approved policies and procedures.
• Ensure proper stock rotation is always practised in the warehouse and that First-Expiry-First-Out (FEFO) rule is strictly observed and adhered to eliminate expiries on shelf-life products as per stock policy and procedures
• Ensure correct dispatch of stock transfer orders to other finished goods warehouses/depots using STO quantities.

Quality control

• Confirm that the received stock items against approved STOs conform to the set quality standards requirements and are correctly and promptly posted into the system.

Documentation

• Perform customer invoices verification through the system to determine the authenticity of the delivery documents before dispatching the goods.
• Prepare and complete all necessary paperwork or data entry for production, quality, and safety records relating to the store.
• Maintain files/registers pertaining to dispatches, receipts, market returns, credit notes, stocks requisitions, stock transfers, etc.

Customer Service

• Coordinate with customer service and QSHE departments in inspecting the market returns to facilitate the issuance of credit notes.

Dispatch Accuracy

• Ensure correct dispatch of invoiced orders to the customers using invoice/dispatch note quantities.

Housekeeping 

• Coordinate for proper housekeeping, and a safe environment of the materials stores including the recommended temperature controls.

TPM and Continuous Improvement

• Support the TPM way of working.
• Support the implementation of the improvement activities.

Minimum Required Qualifications, Knowledge and Experience

Academic Qualifications

• Diploma in Supply Chain Management or related field.

Professional Qualifications

• N/A

Experience 

• At least 2-year experience in a similar role
• Practical experience in use of MS packages and ERP systems

Competencies

Technical Competencies

• Knowledge of basic arithmetic (addition, subtraction, multiplication, division, and percent).
• Proficient in using Enterprise Resource Planning (ERP) systems to manage supply chain processes, enhance data accuracy, and improve overall efficiency.
• Demonstrate a basic understanding of managing financial records and ensuring the accuracy and integrity of financial information.
• Demonstrate an understanding of managing inventory levels, ensuring accurate tracking, and optimising inventory turnover to support operational efficiency.

Behavioural Competencies

• Demonstrate a commitment to enhancing processes and performance.
• Continuously seeks new opportunities to enhance products and services. 
• Demonstrate a deep commitment to understanding and meeting customer needs. 
• Employ logical reasoning and critical analysis to evaluate information and make sound decisions. 
• Encourage innovative ideas and approaches to improve products and processes

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Job Purpose

This position is responsible for the operation of equipment attached to Cider and RTD processes while complying with Food Safety, OHS, legal, and regulatory requirements cascaded to this position. This role works closely with a unit blender to deliver first-time right quality brands processed in the Cider and RTD line. He/she manages Operational Prerequisite Programmes and Critical Control Points to ensure defined controls and/or limits are maintained during the primary manufacturing of ciders and RTDs in alignment with KWAL and Heineken’s overall organisational goals and objectives.

Main Responsibilities

Liquid Manufacturing 

• Carry out sensory analysis of tetra raw materials and capture raw material data in blending job tickets as defined in standard operating procedures.
• Carry out lab chemical analysis of wines and juices and quality at source for blended juices and wines.
• Follow safe operating procedures during operation of equipment within the Cider blending process unit to deliver expected outcomes as specified in product recipes. The equipment includes pumps, plate and frame filtration equipment, flash pasteurizer, and water processing equipment.
• Maintain product traceability and identity by retaining necessary labels and documentation as defined in internal standard work methods.
• Identify and troubleshoot issues that affect process efficiency or product quality and provide feedback to the Unit Blender for conclusive root cause analysis and implementing corrective/preventive actions as needed.
• Blending records.
• Machine operation, OPRP, CCP logs.
• Perform basic, routine blending tasks which include cleaning and sanitizing blending process fittings, pasteurizer, flexible hose pipes, fixed process lines, tanks, pumps, filtration equipment, and water processing equipment.
• Carry out equipment basic maintenance and autonomous maintenance.
• Raise equipment malfunction tags for all notable faults and provide feedback on the status of equipment repairs to the Unit Blender.
• Participate in continuous improvement programs for primary manufacturing, quality, sustainability, namely, water conservation, energy efficiency, and recycling, which are critical for effective/efficient operations.
• Identify opportunities for process optimization and efficiency improvements through regular participation in problem-solving sessions.
• Generate and maintain cleaning logs.

Compliance and Safety

• Keep confidentiality on product-related formulations and information.
• Support safety programs and policies to safeguard product and personal safety, company property, environmental, and team member’s safety.
• Identify, report workplace hazards and follow up for permanent removal.
• Follow site safety rules.
• Report incidents, accidents, near misses, and unsafe behaviours in the workplace.
• Uphold Heineken Safety Commitments.

TPM and Continuous Improvement

• Support the TPM way of working.
• Support the implementation of the improvement activities.

Collaboration

• Participate in continuous learning and professional development activities to stay updated with industry trends and best practices.

Minimum Required Qualifications, Knowledge and Experience

Academic Qualifications

• Bachelor’s Degree in Food Science and Technology, Industrial Chemistry, Biotechnology, Microbiology or related Field 

Experience 

• At least 3 years’ experience in a similar role

Competencies

Technical Competencies

• In-depth knowledge of processes related to wine and juice primary manufacturing and operation of Tetra equipment.
• Strong numerical aptitude and analytical abilities.
• Technical know-how of Tetra equipment operation, routine maintenance, and autonomous maintenance.
• Knowledge of GMP, QMS, FSSC standards, and their application in the cellar.
• In-depth knowledge of cellar hygiene.
• Technical know-how of sensory analysis of raw materials and manufactured liquid.
• Computer literate with skills in basic Microsoft Office packages (e.g., Excel, Word, etc.)

Behavioural Competencies

• Employ logical reasoning and critical analysis to evaluate information and make sound decisions. This includes considering various perspectives and potential impacts before acting.
• Communicate effectively with diverse audiences, ensuring clarity and understanding. This includes using appropriate channels and styles to convey messages and actively listening to feedback.
• Demonstrate a commitment to enhancing processes and performance. This involves regularly evaluating current practices, identifying areas for improvement, and implementing changes to drive efficiency and effectiveness.
• Good organisation skills
• Utilise analytical skills to identify issues and develop effective solutions. This involves a methodical approach to troubleshooting, ensuring minimal disruption and optimal outcomes.