- Job Type Contract
- Qualification BA/BSc/HND
- Experience
- Location Nyandarua
- Job Field Customer Care 
Meter Readers – 2 Posts at Nyandarua Water & Sanitation Company
Meter Readers – 2 Posts
JOB REFERENCE: NYANDAWAS/CMT/007/2025
Job Purpose
- To accurately read customer water meters, record consumption data, report faulty or tampered meters, and support timely and correct billing for water services.
Key Responsibilities/ Duties /Tasks: –
- Visit customer premises to read and record water meter readings accurately.
- Ensure all assigned meters are read within the billing cycle.
- Report faulty, damaged, leaking, or tampered meters to the supervisor.
- Identify and report illegal connections, meter bypasses, or unauthorized water use.
- Ensure readings are recorded clearly and legibly in meter reading App.
- Inform customers of any meter-related issues observed during visits.
- Assist in verifying disputed readings or customer complaints regarding high or low bills.
- Work closely with the billing team to ensure timely data entry and bill generation.
- Maintain accurate records of daily routes, meters read, and anomalies found.
- Ensure care and maintenance of meter reading tools and equipment.
- Maintain good customer relations and uphold the utility’s image in the community.
- Report safety hazards or access issues (e.g., locked gates, dogs, flooded meter boxes).
- Support disconnection or reconnection operations when required.
- Participate in periodic meter audits, inspections, and data verification exercises
Job requirements
- Basic training in meter reading, data collection, or customer service
- Certificate in any relevant field such as plumbing, business, or water operations is an added advantage.
- Computer literacy or familiarity with digital meter reading devices and apps.
- A valid motorbike riding license (for fieldwork in dispersed rural areas) is an added advantage.
- Accuracy and attention to detail in reading and recording meter data.
- Good knowledge of rural areas and ability to follow routes with minimal supervision.
- Physical fitness and ability to work outdoors in varied weather conditions.
- Basic troubleshooting skills for identifying faulty or tampered meters.
- Good communication and interpersonal skills, especially when interacting with customers.
- Honesty, reliability, and high level of integrity.
- Basic problem-solving and reporting skills.
- Ability to work under pressure and meet tight deadlines.
- Familiarity with handheld reading devices or willingness to learn.
- Respect for customer property and privacy while performing duties.
- Have good interpersonal relations and communication skills
- Excellent organization skills.
- Shortlisted Candidates must satisfy the requirements of chapter six of the constitution of Kenya on Leadership and integrity through provision of; –
- Current certificate of good conduct from Directorate of Criminal Investigation Department.
- Current Tax compliance certificate from Kenya Revenue Authority.
- A clean and current report from an approved credit reference Bureau (CRB).
- Clearance from the Ethics and Anti-Corruption Commission (EACC).
- Clearance Certificate from Higher Education Loans Board (HELB)
Method of Application
TERMS OF EMPLOYMENT
- The appointment will be for a fixed contract term of 3 YEARS renewable subject to satisfactory performance evidenced by continuous achievement of performance targets.
APPLICATION INSTRUCTIONS
- Application packages in a sealed envelope which include a cover letter, detailed CV and certified copies of certificates and testimonials should be sent by post or courier to: –
The Managing Director
Nyandarua Water and Sanitation Company,
P.O. Box 164- 20300,
Nyahururu.
In addition to the Hard copy of the application, a soft copy should be sent to recruitment@nyandaruawater.co.ke before the expiry of the closing date (25 TH July 2025, 17:00 Hours) with the VACANCY NUMBER as the email subject.
Note:
- The Vacancy number should be clearly marked on the left top corner of the outer envelope of the application package.
- Only shortlisted candidates will be contacted.
- Canvassing in any way will lead to automatic disqualification.
- Include your current gross remuneration on the cover letter.
CLOSING DATE: (25 TH July 2025, 17:00 Hours)
Leave a Comment