JOB REFERENCE: NYANDAWAS/CMT/007/2025

Job Purpose

• To accurately read customer water meters, record consumption data, report faulty or tampered meters, and support timely and correct billing for water services.

Key Responsibilities/ Duties /Tasks: –

• Visit customer premises to read and record water meter readings accurately.
• Ensure all assigned meters are read within the billing cycle.
• Report faulty, damaged, leaking, or tampered meters to the supervisor.
• Identify and report illegal connections, meter bypasses, or unauthorized water use.
• Ensure readings are recorded clearly and legibly in meter reading App.
• Inform customers of any meter-related issues observed during visits.
• Assist in verifying disputed readings or customer complaints regarding high or low bills.
• Work closely with the billing team to ensure timely data entry and bill generation.
• Maintain accurate records of daily routes, meters read, and anomalies found.
• Ensure care and maintenance of meter reading tools and equipment.
• Maintain good customer relations and uphold the utility’s image in the community.
• Report safety hazards or access issues (e.g., locked gates, dogs, flooded meter boxes).
• Support disconnection or reconnection operations when required.
• Participate in periodic meter audits, inspections, and data verification exercises

Job requirements

• Basic training in meter reading, data collection, or customer service
• Certificate in any relevant field such as plumbing, business, or water operations is an added advantage.
• Computer literacy or familiarity with digital meter reading devices and apps.
• A valid motorbike riding license (for fieldwork in dispersed rural areas) is an added advantage.
• Accuracy and attention to detail in reading and recording meter data.
• Good knowledge of rural areas and ability to follow routes with minimal supervision.
• Physical fitness and ability to work outdoors in varied weather conditions.
• Basic troubleshooting skills for identifying faulty or tampered meters.
• Good communication and interpersonal skills, especially when interacting with customers.
• Honesty, reliability, and high level of integrity.
• Basic problem-solving and reporting skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with handheld reading devices or willingness to learn.
• Respect for customer property and privacy while performing duties.
• Have good interpersonal relations and communication skills
• Excellent organization skills.
• Shortlisted Candidates must satisfy the requirements of chapter six of the constitution of Kenya on Leadership and integrity through provision of; –
  • Current certificate of good conduct from Directorate of Criminal Investigation Department.
  • Current Tax compliance certificate from Kenya Revenue Authority.
  • A clean and current report from an approved credit reference Bureau (CRB).
  • Clearance from the Ethics and Anti-Corruption Commission (EACC).
  • Clearance Certificate from Higher Education Loans Board (HELB)