Main tasks and Responsibility:

• Support the Reefer Sales Manager with day-to-day customer related matters.
• Participate in client visitation as required and use of other channels to assist the reefer manager in landing /closing of new businesses.
• Assist in developing new reefer markets within the cluster for both imports and exports.
• Assist to onboard new businesses within the cluster.
• Understand overall business of the customer to be able to come across other business opportunities to up-sell or cross sell other CMA CGM Products and grow share of wallet.
• Responsible for channelling back to the organization valuable market intelligence information regarding the trade.
• Assist to promote and sell non-maritime products (Value Added Services (VAS) , Through Bill of Lading (TBL) and Cross-Sale).
• Assist the reefer manager to formulate commercial strategies which will see CMA CGM reefer Market Share grows within the cluster.
• Update commercial data and customer feedback in the Customer Relationship MAnagement (CRM) tool.
• Relay pricing requests from customers to Sales Support.
• Relay service requests from customers to the Customer Care team.
• Participate in market identification and assist the reefer manager to create benchmark and guide DRO and HO in pricing structure.
• Assist to organize and attend different fairs and seminars within the cluster to enhance brand visibility for the product and segment.
• Monitor and maximize weekly reefer plugs onboard all voyages.
• Miscellaneous related duties, tasks and projects as may be assigned.