• Based at our regional office in Nairobi, the Senior Tour Consultant will be responsible for managing direct client and agent relationships, with a strong focus on creating high-quality safari proposals tailored to luxury and high-end travel experiences.
• The role involves leading a team of consultants, overseeing the design and costing of bespoke itineraries, and ensuring the seamless execution of high-value bookings from start to finish while consistently exceeding performance targets. Success in this position requires commercial acumen, operational precision, and a genuine passion for excellence in travel.
• Exceptional attention to detail, personalized service, and discretion are essential, particularly when managing high-end clientele

Key Responsibilities

• Lead the design, costing, and execution of high-end and tailor-made safari itineraries for all our clients, including luxury clients.
• Manage key accounts and agent relationships with professionalism, speed, and discretion.
• Supervise, coach, and support a team of Tour Consultants to deliver on performance targets and service excellence.
• Act as the escalation point for complex bookings and resolve issues with urgency and precision.
• Maintain oversight of Tourplan entries, supplier coordination, and confirmation of services.
• Collaborate with the Accounts and Operations teams to ensure profitability, compliance, and accurate invoicing.
• Contribute to the continuous improvement of processes, service quality, and client satisfaction.

Minimum Requirements

• Bachelor’s degree in Tourism Management, Tour Operations, or a related field.
• At least 7 years’ experience in a senior/supervisory role in the tourism sector, with a strong background in luxury/high-end travel.
• Proven ability to manage VIP and discerning clients, with discretion, professionalism, and meticulous attention to detail.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal capabilities.
• High level of attention to detail and analytical thinking.
• Ability to multitask, manage time efficiently, and lead under pressure.
• Skilled in conflict resolution, problem solving, and stress management.
• Proficient in Tourplan and general ICT tools.
• Fluent in English; knowledge of a foreign language is an added advantage.