Job Description

• To oversee the set up and running of conferences and events to ensure that customer expectations are met.
• To follow a detailed function sheet to ensure the setting up of the event is correct and the running order of the event is followed.
• To ensure the effective breakdown of functions and facilities and that equipment is safely stored.
• To ensure customer requirements for conferences and events are made available to all stakeholders in good time.
• Ensure that all Conference and Events employees (including students) are correctly and smartly always dressed, and that they offer professional and courteous service to their customers.
• Deliver service excellence in accordance with hotel standards at all times.
• Ensure that stock levels are maintained to ensure that Events run effectively whilst meeting budget requirements.
• Motivate and delegate tasks to students working with the Conference and Events Department.
• Work closely with the professional practitioners and academic practitioners to ensure that students
• receive appropriate mentoring and coaching to achieve their required learning outcomes and complete student professional competency reports..
• Work with the Conference Manager to evaluate feedback and incorporate learning into future plans.
• Ensure that all Conference and Events areas are clean and well maintained and ready for viewings when not in use.
• To be readily available at all times to deal with problems or complaints.
• Carry out systematic checks of department for maintenance requirements, repairs or
• refurbishing, ensuring that these are reported to the Conference and Events Manager.
• Monitor trends within the industry and make suggestions on how these could be implemented.
• Ensure that your department is a 5* place to work.
• Please note that applicants must be physically able to carry out the duties of the post which includes setting up tables, chairs and other equipment to meet the needs of our customers
• Ensure that company and statutory hygiene / legal standards are maintained in all areas.
• Work with the Conference and Events Manager to ensure that profit margins are maintained, agreed costs are met through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks.

Undertake any reasonable duties as requested by the General Manager or his nominee

• Minimum Qualification: Bachelor’s degree in hotel management,Diploma in hotel management
• Experience Length: 3 Years