ROLE OVERVIEW

• We are seeking a seasoned and strategic General Manager to oversee daily operations and long-term estate development. This role requires a hands-on, high-integrity leader with strong operational finesse, project management skills, and a proven track record in luxury hospitality. The GM will be responsible for curating outstanding guest experiences, managing multidisciplinary teams, ensuring operational efficiency, and spearheading property improvement initiatives.

KEY RESPONSIBILITIES

Property & Operations Oversight

• Lead day-to-day operations across all departments: F&B, housekeeping, front office, maintenance, and guest services.
• Maintain high standards of luxury, privacy, and guest satisfaction.
• Implement preventive maintenance plans and ensure all facilities are functional, well-maintained, and guest-ready.
• Ensure compliance with all hygiene, health, safety, and environmental policies.

Guest Experience Management

• Personally hosts VIP and return guests, creating memorable, relationship-driven experiences.
• Lead the team in anticipating guest needs and exceeding expectations through service personalization and discretion.
• Manage arrival briefings, guest check-ins, and check-outs to ensure seamless experiences.
• Oversee guest feedback collection and continuous service refinement.

Financial & Administrative Management

• Prepare and manage budgets, ensuring cost controls and alignment with profitability targets.
• Oversee procurement and accurate inventory control of consumables, beverages, maintenance supplies, and décor.
• Ensure proper billing, expense reporting, and financial documentation.

Project & Estate Development

• Oversee all ongoing and future development projects including upgrades, landscaping, structural improvements, and sustainability initiatives.
• Coordinate with contractors, consultants, and designers to ensure timely and quality execution of estate works.
• Provide strategic guidance on property growth, expansion, or new concepts.

Team Leadership & HR Oversight

• Recruit, train, and mentor a high-performing hospitality team aligned to standards.
• Ensure departmental accountability, uniform standards, grooming, and code of conduct are consistently enforced.
• Lead internal trainings and encourage cross-functional collaboration.

Brand, Sales & Stakeholder Engagement

• Work with owners and marketing consultants to uphold and evolve the brand.
• Support in positioning the estate as a premier getaway for luxury travelers, private bookings, and small events.
• Engage with local tourism partners, vendors, and luxury travel agents.

Requirements

QUALIFICATIONS

• Degree or Postgraduate Diploma in Hospitality, Business Administration, or Estate Management.
• 10+ years in hospitality, with at least 5 years in a General  Manager or multi-property role in a luxury setting.
• Proficiency in hotel/estate systems and project coordination tools.
• Fluent in English; other languages are an added advantage.

IDEAL CANDIDATE PROFILE

• Senior leadership experience in managing boutique hotels, high-end lodges, or private luxury properties.
• Operationally hands-on, with deep understanding of hospitality SOPs and a refined service ethos.
• Financially savvy, with strong experience in budgeting, procurement, and cost control.
• A warm, present host and team mentor; excellent at managing people across departments and cultures.
• Strategic thinker with a track record of leading property improvement or expansion projects.
• Knowledge of eco-conscious practices and sustainable hospitality operations is a plus.