JOB PURPOSE:

The Cloud Site Reliability Engineer (SRE) ensures the availability, latency, performance, and scalability of cloud services. This role combines software engineering and operations expertise to create reliable systems and improve incident response and observability.

KEY RESPONISBILITIES:

• Preference will be given to candidates with experience in Terraform and Azure DevOps. Familiarity with GitHub Actions, Ansible, or scripting tools such as PowerShell or Python is highly desirable.
• Security-first mindset is essential in all aspects of cloud infrastructure and operations.
• Build and maintain automation for deployment, monitoring, and self-healing infrastructure.
• Design service-level objectives (SLOs), indicators (SLIs), and monitoring dashboards.
• Respond to incidents and participate in on-call rotations.
• Continuously improve system reliability through chaos engineering, testing, and automation.
• Collaborate with developers to design for operability and scalability.
• Provide support, guidance, and collaboration to field office IT staff across all regions to ensure consistent service delivery and alignment with global standards.
• Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization’s new ways of working.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Demonstrated proficiency in written and verbal communication in English.
• Knowledge of cloud observability tools and incident management practices.
• Strong scripting or programming skills (e.g., Python, Bash, Go).
• Problem-solving with an engineering mindset and focus on operational excellence.
• Customer-centric—ensuring systems deliver consistent, high-quality experiences globally.