About You And The Role
Our graduate talent program gives local youth the necessary skills for employment in instant logistics. Subsequently, successful Graduate Trainees are empowered to apply their acquired skills in the local and international job market.
What You’ll Do
As a Fulfillment Operations Professional under the Graduate Talent Program, you will be part of the team that ensures that blood products & medical products are delivered from our distribution centers to health care facilities in a safe, reliable, and fast manner. By joining us, you will therefore be contributing to our mission of ensuring that every human on Earth has instant access to vital medical supplies. Your main responsibilities will include:

• Customer Service & Order Fulfillment: You will assist in the safe packaging of up to 300+ packages per day, perform critical quality checks, communicate with Zipline customers to ensure safe and smooth fulfillment of all customer orders.
• Inventory & Warehouse Management: Assist in organizing and managing supplies and equipment to ensure as the company scales, proper management procedures are in place.
• Product Handling: Assist in managing & preparing packages to be delivered via drone to the hospitals and clinics to ensure quality & speed of delivery.
• Best Practices & Safety Management: Work with a team to perform daily quality control, support safety and regulations at the Zipline distribution center.
  

What You’ll Bring

• Essential: Diploma or HND/Bachelor’s Degree preferably in Biomedical Laboratory, Biochemistry, Public Health or related fields of study
• Full professional proficiency in spoken and written English
• Passionate about making sure that each component of our supply chain and order processing is handled perfectly
• Proactive with excellent organization and attention to detail
• Obsessed with customer experience and making sure the quality of our deliveries always exceeds expectations
• Upbeat and positive attitude, a collaborator who wants to succeed while also helping teammates grow
• Must be eligible for National Service for the 2025/2024 year

What Else You Need To Know

• Must be willing and able to work up to 12 hours per day, nights/weekends shifts
• Must be willing to work for a period of up to 48 hours or more/week
• This is a one year full-time position based in one of the six Zipline distribution centers in Ghana
• Must be willing to relocate to any of our distribution centers in Ghana
• This program will involve regular communication with customers to process their requests and answer their queries about our stock and seek support
• Women are encouraged to apply, as we believe a balanced team is critical for success
• Must be able to commit to one month period for Zipline Academy training program

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

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About You And The Role
Our graduate talent program gives local youth the necessary skills for employment in the field of instant logistics. Subsequently, successful Graduate Trainees are empowered to apply their acquired skills in the local and international job market.
As a member of Zipline’s Flight Operations team under the Graduate Talent Program in one of the Distribution Centers in Ghana, you’ll be responsible for ensuring that the delivery of medical products to health facilities is done in a safe and timely manner. This will involve working with a team of flight operators to conduct regular pre-flight inspections, launching, and recovery of the drones (aircraft). You’ll be trained to assist with regular maintenance of the drones and other equipment at our site to support ongoing operations. You will be expected to contribute to the continuous improvement of our daily operations and processes to support the growth of our operations as we scale.
What You’ll Do

• Launch and Recovery: You will assist in the safe assembly of drones in preparation for up to 300+ flights per day, perform critical checks, communicate with Zipline controllers in readiness for flight, launch and disassemble drones on return to the Distribution Center.
• Maintenance of drones and ground equipment: You will assist in performing corrective and preventive maintenance: scheduled or unscheduled on Zipline’s Aircraft and Ground Equipment. The maintenance includes but is not limited to Aircraft body maintenance, aircraft wing maintenance, etc.
• Troubleshooting: You will support the team to follow troubleshooting guidelines for the drones and ground equipment and collaborate with in-country and remote engineering teams to troubleshoot and optimize issues.
• Projects: You may be involved in short-term and long-term projects that involve collaboration across functional teams in efforts to scale drone deliveries up to 300+ and improve operational efficiency.

What You’ll Bring

• Diploma or HND/Bachelor’s Degree in Mechanical/Electrical/Electronics/Aerospace Engineering
• You enjoy working in the field and are not afraid to get your hands dirty
• Ability to stay focused, humble, and safety-conscious during 12 hour shifts
• Ability to work in a fast-paced environment and enjoy work that keeps you on your feet
• Ability to maintain focus during extended daily flight operations
• Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery
• Extremely process & detail-oriented
• Full professional proficiency in spoken and written English
• Must be eligible for National Service for the 2025/2024 year

What Else You Need To Know

• Must be willing and able to work night/weekends on shifts
• Must be willing and able to work for a period of up to 48 hours or more/week
• This is a one year full-time position based in one of the six Zipline distribution centers in Ghana
• Must be willing to relocate to any of our distribution centers in Ghana
• This program will involve regular communication with customers to process their requests and answer their queries about our stock and seek support
• Women are encouraged to apply, as we believe a balanced team is critical for success
• Must be able to commit to one month period for Zipline Academy training program
  

Once hired you will go through a rigorous training program with Zipline Academy to gain a deep understanding of our history, our mission, our impact, and our UAS systems. The program includes a thorough Flight Operations training that covers different parts of our system and our drone.