About The Job

• As we scale to become Africa’s #1 payments brand, we are looking for a Senior Reconciliation and Settlement Manager.

Job Purpose:

• The ideal role holder will be responsible for resolving all issues arising from electronic transactions, performing automated back-office processing such as dispute processing, settlement, reconciliation, and reporting, and engaging aggregators and business partners on improved service delivery.

Responsibilities:

• Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations.
• Attend to customer and merchant disputes and ensure prompt resolution.
• Liaise with banks and aggregators on settlement discrepancies.
• Identifying, negotiating, and closing partnership deals on direct product offerings
• Liaising with switching companies and card schemes on settlement issues
• Reconciliation of transactions routed through various payment platforms, including POS.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution
• ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction postings on the system.

Specifications And Requirements:

• Creative thinker and problem solver who can resolve issues arising from online transactions in a timely and efficient manner.
• A self-starter and self-motivated person who is able to influence and direct the settlement and reconciliation process.
• Passionate about solving problems and focused on customer experience and outcomes.

Requirements:

• A bachelor’s degree or its equivalent
• At least 2 years of experience in the reconciliation and settlement of POS
• At least 4 years of digital financial services or banking industry experience
• At least 2 years of experience in business development and continuity.
• Experience with electronic payment systems
• In-depth knowledge of payment processing gateways
• Organization and time management skills
• Proficiency in the use of MS Office Suites
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy.