Some companies grow because they treat clients with care, speed, and clear communication. This role suits someone who enjoys helping people, solving problems, and guiding clients through each step with confidence. A third party is sharing this opening to help AA Global Printing Inc. find a person who can support customers through simple, friendly, and skilled service.
This position works well for someone who enjoys remote work, flexible hours, and a calm environment where results matter more than formal structure. You will guide clients, support project needs, and help improve the experience for customers who depend on accurate print work across many locations.
Job Summary
Position: Remote Customer Service Specialist
Company: AA Global Printing Inc.
Location: Remote, must work Eastern Time
Employment: Part time, contract
Salary Range: 18.25 USD to 24.75 USD per hour
Job Category: Customer service and client support
About the Company
AA Global Printing Inc. helps clients produce printed materials near the places where they are needed. The company aims to reduce waste, save time, and improve the full print process. The team values a calm work environment, simple communication, and a flexible setup that supports the needs of customers around the world. Staff members enjoy a relaxed culture, simple tools, and the freedom to work from home without complex layers of oversight.
The company supports an international group of clients and works to give each one a smooth and reliable service. The goal is to match each job with the right print solution, reduce the carbon impact of production, and support customers with clear guidance.
Main Role
The Remote Customer Service Specialist helps clients access print services with ease. You assist customers with questions about products, prices, timing, and availability. You help track orders, support client needs, and keep communication clear from start to finish. You manage calls, emails, or chats and make sure each client receives helpful and accurate answers.
The role requires a person who understands the printing industry and can use industry terms with comfort. You work with clients who expect precise information, so you need to feel confident explaining processes in simple words. You support each project by tracking details and making sure clients understand what to expect at each stage.
Daily Responsibilities
You guide clients through questions that come in by phone, email, or chat. You help them understand product options, give clear price information, and explain when materials will be ready. You support clients who need to place orders, request changes, or review progress. You help manage returns or exchanges when needed and keep records updated with accurate data.
You work with spreadsheets and CRM systems to record each step. You track project progress and make sure clients receive updates. You follow up on past questions and support clients until each issue is resolved. You help gather feedback so the company can improve. You maintain clear communication and make sure each client feels valued and understood.
You must be able to work on your own with little oversight. You keep tasks moving and manage several conversations at once. You maintain a calm and friendly tone even when needs shift quickly.
Skills Needed
You need experience in customer service, preferably with print or graphic design knowledge. You must understand key print terms and processes so clients receive correct information. You need strong communication skills and a clear writing style. You should enjoy solving problems and guiding people through simple steps.
You need strong data skills, since the role requires heavy use of Excel and CRM tools. You must be able to handle many inquiries at the same time and stay focused even when tasks stack up. You also must be able to work Eastern Time hours so your schedule aligns with the needs of the clients.
You must show comfort in remote work and be able to manage your time without outside pressure. You must enjoy steady communication, active listening, and simple problem-solving.
Background Requirements
You need an associate degree. You must have at least five years of experience in the printing industry or graphic design. You also need five years of customer service experience. You should be able to explain industry terms, support client questions, and guide them through the print process with confidence. You should feel comfortable managing several tasks at once and working in a remote setting.
Pay and Work Setup
The pay ranges from eighteen dollars and twenty-five cents to twenty-four dollars and seventy-five cents per hour. Hours vary from ten to twenty hours each week based on client needs. You also gain access to a flexible schedule, on-the-job training, and a supportive team culture. You work from home and maintain contact with clients and staff through online tools and simple communication methods.
About the Work Environment
The company values a relaxed space, kind communication, and respectful teamwork. You will not deal with rigid structures, heavy oversight, or internal pressure. You will work with an international group of clients and staff while still enjoying a calm and steady daily routine. Your goal is to help keep projects moving smoothly and offer clear support that clients can rely on.
How to Apply
Submit your resume here. Add a short note about your experience in printing and customer service. A member of the hiring team will reach out if your background matches the role.
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