Some organizations grow because they care about how students live, learn, and adjust. This role suits someone who enjoys guiding people, organizing details, and supporting students from many parts of the world. A third party is sharing this opening so Kaplan can find a person who understands housing needs and can match students with safe, welcoming homes.
This role works well for someone who enjoys remote work, steady communication, and the chance to support many school locations at once. You will help match students with housing, guide hosts, support schools, and help maintain smooth operations across the region.
Job Summary
Position: Regional Accommodation Coordinator
Company: Kaplan
Location: Remote, United States or Canada
Employment: Full time
Salary Range: 47,000 USD to 52,000 USD yearly
Job Category: Accommodation and operations
About the Company
Kaplan helps people reach their academic and career goals. The company supports students across many countries and offers programs that help people learn, advance, and grow. Kaplan values integrity, support, knowledge, opportunity, and strong results. These values shape the work done across all divisions, including Kaplan International Languages.
The company focuses on helping students succeed and believes success for students means success for Kaplan. The culture is built around service, teamwork, and fairness. The accommodation team plays an important part in shaping the student experience, and this role helps support that mission.
Main Role
The Regional Accommodation Coordinator supports housing needs for students across the North America region. You manage a portfolio of schools and help cover others when needed. You work with homestay hosts, residential providers, and local teams to make sure each student is placed in safe and suitable housing. You help match students with the right homes, guide hosts through requirements, and support school staff with updates.
You help maintain the housing supply so students always have enough options. You look for new hosts, maintain clear records, and support compliance steps required across the region. You play an active part in housing operations before arrival, during the stay, and after students complete their programs.
Accommodation Work
Your work includes guiding homestay and residential supply. You review quality, speak with hosts, and help bring new hosts into the system. You make sure all documents are collected and stored correctly. You help track capacity so each location has enough homes to meet student demand. You also support schools when planning for groups, special needs, or peak periods.
You maintain a small group of homestay visitors in each market. These visitors help review hosts and make sure standards stay strong. You oversee their work and make sure each host stays compliant with Kaplan policies.
Pre-Arrival Support
Before students arrive, you help place them in homes across the United States and Canada. You review student needs, match them with suitable hosts, and make sure confirmations are sent on time. You help oversee airport transfer requests and stay in touch with vendors, customer service teams, and schools. You support changes that may arise close to arrival and help guide people through updates.
On-Call Support
The role includes time on the regional emergency phone. You help students with after-hours issues such as transfer delays, housing concerns, or welfare situations. Once the call is complete, you follow up with school teams and customer care so the student receives full support. You keep weekly documents updated so the emergency phone holder has correct information for each location.
Customer Service
You provide strong service to schools, hosts, vendors, and students. You reply quickly, keep records updated, and help guide people through problems. You help resolve complaints, support safeguarding needs, and coordinate group bookings. You stay aware of quality measures and review results for your locations to help students receive the best possible experience.
Compliance
You support inspections, maintain host records, and make sure health and safety forms are current. You help prepare for accreditation visits and take part when needed. You stay aware of policies tied to data protection, inspection rules, and accreditation needs. You complete required training sessions and stay up to date with policy changes.
Finance
You manage your portfolio within set budget limits. You handle payments for hosts and work with school teams to ensure fees are collected. You help review costs and support financial updates when needed.
General Duties
You stay active in team meetings, share updates, and communicate with staff across the region. You help update internal guides, support training for temporary staff, and cover colleagues during absence. You work on your own development and take part in training offered by the company.
Skills and Experience
You need experience in administrative work, preferably in an education setting. You need skill in remote work, strong control of Outlook and Excel, and comfort working through complaints. You must be able to manage many tasks at the same time and stay organized even when priorities shift. You must show strong service and clear communication with people from many backgrounds.
It helps if you have experience in student housing, booking systems, financial steps, or client-facing roles. Experience with international students is also useful. You need strong judgment, time management, and attention to detail. You must be motivated, able to work alone, and able to work well as part of a wider team.
Physical Expectations
Parts of the job may involve sitting, standing, walking, lifting, carrying, reaching, bending, speaking, and listening. You need to be able to manage these tasks safely.
Pay and Benefits
The pay range is forty-seven thousand to fifty-two thousand dollars each year based on skills and experience. You receive paid vacation, paid holidays, paid sick days, and health plans with several options. You also gain access to a retirement plan, pension plan, tuition savings, course discounts, and many other support programs.
How to Apply
Submit your resume through the official Kaplan careers portal. Add a short note about your experience in housing or administrative work. A member of the hiring team will contact you if your background matches the role.
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