Here is a role for someone who enjoys shaping processes, improving systems and guiding teams toward better results. This position supports IDC’s Research and Data organization by building strong process structures and helping teams follow them with clarity. It suits someone who understands how to design workflows, measure performance and support change across many groups.
International Data Group, Inc. is looking for a Process Owner Manager who can define end to end processes, track results and manage improvements over time. You will work with the Director of Process Transformation and collaborate with cross functional teams. The role is remote, with a preference for candidates based in the Eastern time zone.
Job summary
Position: Process Owner Manager
Company: International Data Group, Inc.
Location: Remote
Employment: Full time
Salary Range: 93000 to 120000 dollars per year
Job Category: Process Management, Continuous Improvement
What the role covers
This role focuses on designing, documenting and improving core business processes. You define scope, set objectives and guide teams through updates. You build workflows that show clear roles, steps and responsibilities. You analyze performance data and find ways to improve quality, speed or compliance.
You also help manage change across the company. You make sure new processes are understood, trained and supported. You maintain communication with stakeholders in business units, IT, quality and compliance. You act as a subject expert for assigned processes and share advice when issues appear.
Main responsibilities
Define and own the process
You set the scope, goals and performance metrics for the processes you manage. You clarify what the process should achieve and how success will be measured.
Design clear workflows
You map out end to end workflows. You document roles, inputs and decisions. You ensure that each process is easy to understand and follow. You use tools such as Visio to create structured diagrams.
Monitor process performance
You track KPIs and use dashboards to understand how the process is working. You find gaps and improvement options. You look for ways to reduce delays or remove extra steps.
Drive continuous improvement
You use Lean, Six Sigma or similar methods to update workflows. You help teams adopt simple and effective improvements. You ensure that updates support business goals and quality standards.
Ensure compliance
You verify that processes follow company rules, legal requirements and industry standards. You help teams understand why compliance matters and how to meet it.
Collaborate across teams
You work with business units, IT teams, compliance groups and quality partners. You make sure processes align with shared goals. You resolve conflicts and help teams move forward with clarity.
Manage process changes
You guide updates to documentation, training materials and communication plans. You help teams adopt new steps and understand how they affect daily work.
Support root cause analysis
When issues occur, you help analyze the cause. You work with teams to identify fixes and plan corrective actions. You follow up to confirm that changes work.
Act as subject matter expert
You become the main contact for the assigned process. You answer questions and help others understand the best way to follow the process. You report progress and improvement work to leadership.
Qualifications
Experience and education
You need five to ten years of experience improving or managing business processes. A bachelor’s degree in a related field is helpful. An advanced degree such as an MBA is preferred.
Skills and abilities
You must communicate clearly and help teams understand complex changes. You need skill in facilitation, stakeholder management and leadership. You should understand industry trends and new tools that affect process work.
You must have strong problem solving skills and analytical habits. You should have experience with transformation work and sustaining long term improvements. You need familiarity with process improvement frameworks such as Lean, Six Sigma or Agile.
You should also understand project management methods and life cycle phases. You need skill in using process documentation tools such as Visio. You must be able to work with cross functional groups and adapt to changing needs.
About International Data Group, Inc.
International Data Group, Inc. is one of the most respected global technology research firms. IDC helps organizations understand the impact of technology on business and society. The company has earned multiple awards for excellence in analysis and insights. Its culture supports collaboration, innovation and growth.
IDC is committed to equal opportunity and fair hiring. The company follows verification requirements and participates in E Verify. Compensation reflects skills, experience and market data.
How to apply
Submit your application through the company’s careers page. Include your resume and any details that show your process management and continuous improvement experience.
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