Some brands grow because they train their people with care and structure. This role is built for someone who enjoys guiding teams, shaping skills, and helping staff perform with confidence. A third party is sharing this opening to help Shake Shack find a person who can support its training plans and improve how field teams learn and work.
This position suits someone who likes clear systems, steady coaching, and hands-on learning. You will help the company strengthen onboarding steps, guide managers, support new locations, and shape how teams grow over time.
Job Summary
Position: Operations Training Partner
Company: Shake Shack
Location: Remote, must live within twenty miles of a local Shack, priority for Boston
Employment: Full time
Salary Range: 78,318 USD to 129,888 USD yearly
Job Category: Operations training and hospitality support
About the Company
Shake Shack began as a small food stand in New York City. It grew because people loved the food, the service, and the sense of community. Today the company is known for its care, fresh meals, and strong values. The brand focuses on doing the right thing for its guests, its teams, and its neighborhoods. Shake Shack promotes learning, teamwork, and steady growth. Staff members enjoy guidance, support, and a friendly culture built on respect and shared purpose.
Main Role
The Operations Training Partner supports training in an assigned area. You help teams learn the right steps from day one. You guide new team members, new managers, and new locations as they open. You help managers follow training programs and build skills that match company expectations. Your work supports retention, people growth, and daily performance in each Shack.
You also help bring company plans into the field. When the company updates a training model or adds a new learning step, you help the teams understand and use it. You work with leaders in the field to measure results, share notes, and find ways to improve each Shack. This role calls for someone who can explain ideas in simple terms and adjust coaching based on what each team needs.
Core Responsibilities
You guide how training works across your assigned territory. You support the steps used to bring in new team members and help them learn their tasks. You help managers follow training plans so new hires, new managers, and new locations get the support they need. You take part in planning for new openings and guide training for those sites so they start with strong performance.
You help review training tools and offer simple feedback so they continue to improve. You help teams become self-sufficient by guiding trainers who can support local growth. You take part in training calls, share what you see in the field, and guide updates when needed. You help test new training ideas and share clear insight with the Restaurant Excellence group so the company can adjust programs in the right way.
You visit locations and speak with managers about what is working and what needs support. You document these visits and share notes with area leaders. You help guide training projects and follow timelines set by the company. You also support training needs for licensed sites and international locations in your assigned region. You help keep training consistent across the area you support.
Skills Needed
This role needs a person who can guide and coach with patience and clarity. You must be able to lead groups, explain processes, and hold teams to company standards. You must understand how operations work in a hospitality setting and enjoy watching people grow through training. You also need to feel comfortable giving feedback to managers and leaders in a direct and respectful way.
You should know how to follow standard steps and help others follow them too. You need a strong sense of detail and an interest in helping teams stay aligned with company goals. A passion for people development and operations makes the role a good match.
Background Requirements
You need an associate degree or related work experience. You also need three to five years of experience in the field and at least one year of training experience in a multi-unit hospitality setting. You need two or more years of management experience in the hospitality field. You must live within twenty miles of an existing Shake Shack location. A location in or near Boston is preferred.
Pay and Benefits
The pay for this role ranges from 78,318 USD to 129,888 USD each year. Pay depends on experience, skills, and location. The company offers weekly pay, meal discounts, paid leave, parental leave, health coverage, vision and dental support, life and disability plans, a retirement plan with company match, learning programs, wellness support, and other benefits based on eligibility. You also gain access to an environment that values teamwork, open ideas, and steady growth.
About Working at Shake Shack
Shake Shack grew from a small stand to a well-known brand because it values quality and community. The company supports fairness, equal treatment, and respect for all people. It offers a friendly space where ideas can be shared and where individuals can grow their careers through steady guidance.
How to Apply
Submit your resume through the company’s official careers page. Add a short note about your training experience. A member of the hiring team will reach out if your background fits the role.
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