Customer Service Operations Specialist at Otto Bock HealthCare Limited Partn.

Many healthcare companies depend on strong customer operations to keep service quality high. This role supports that need by helping Ottobock improve the way orders, reports, and support tasks move through the system. This fresh rewrite is shared by a third party to give you a clear view of the position and what the company expects.

The job suits a detail-driven person who enjoys solving problems, working with data, and supporting both internal teams and outside partners. The schedule follows set hours, and you work fully remote within the United States.

Job summary

Position: Customer Service Operations Specialist
Company: Otto Bock HealthCare Limited Partn.
Location: Remote, United States
Employment: Full time
Salary Range: $40,000 to $50,000 per year plus quarterly bonus
Job Category: Customer Service, Operations, Healthcare Support
Visa: Not stated

About the company

Ottobock has supported people with limb loss and mobility needs for more than one hundred years. The company builds prosthetic, orthotic, and mobility solutions used across the world. With more than ten thousand employees worldwide, and a large North American team, Ottobock continues to invest in new products and patient support services. The goal is simple: help people stay active and improve their quality of life.

About the role

The Customer Service Operations Specialist helps manage key parts of the service workflow. You support internal teams, distributors, and clinicians by making sure orders, reports, pricing, and account data stay accurate. You also help drive projects linked to SAP programs, system updates, and training efforts.

The role requires strong SAP skills, steady communication, and the ability to research and fix problems. You work from home during the required hours of nine thirty in the morning to six in the evening, Central Time.

Responsibilities explained

You manage purchase orders, returns, and invoices using the VA ROES portal. You act as the main contact for issues linked to the portal and ensure each case is handled quickly.

You analyze month-end reports to confirm shipping, billing, stock levels, and invoicing are correct. When a problem appears, you work with logistics, finance, and customer service teams to fix it and update customers on expected delivery times.

You create sales, pricing, and customer reports in SAP. You organize the data and share it with people who need it for planning or review. You keep product data up to date by filling all needed fields in SAP.

You support new SAP programs by testing features, building training notes, and helping staff learn the new steps. You guide each project through completion with help from your supervisor.

You improve relationships with distributors who work with the company. You provide EDI support, help with promotions, and share status reports. You also work with customer service teams to research issues, suggest solutions, and complete billing fixes.

You act as an SAP key user. You give direct support to IT teams for customer service projects. You review documents in OneNote each quarter with supervisors to keep procedures current. You write work instructions and standard processes.

You help sales and marketing teams run special promotions based on customer service input. You also support daily tasks in the department when needed, including pricing updates, discount changes, account notes, and consignment processing.

Qualifications explained

You need a bachelor’s degree or three to five years of proven experience in similar work. You need at least one year of project management background. You must communicate clearly in writing and in speech.

You need strong SAP experience and comfort with PC tools. Advanced training in Excel and PowerPoint is helpful. You must be organized, able to work alone, and able to finish tasks on time. You must write clearly and keep good records. Project management training is provided.

Compensation and benefits

The salary starts between forty thousand and fifty thousand dollars, plus quarterly bonuses. Benefits may include medical, dental, vision, savings accounts, life insurance, disability coverage, paid time off, holidays, floating days, parental leave, and a company match on the 401(k).

Work culture

Ottobock values respect, teamwork, and fairness. The company welcomes people from all backgrounds and supports a workplace where each person feels valued. People with disabilities receive special consideration when qualifications match.