Billing and Collections Manager At Crunchtime

The Billing and Collections Manager at Crunchtime is a pivotal role for finance professionals looking to drive operational excellence and strengthen revenue management. This position offers a unique opportunity to lead the billing and collections functions, streamline processes, and ensure timely revenue flow while collaborating with cross-functional teams. At Crunchtime, you’ll be part of a dynamic, growth-oriented environment where your expertise directly impacts the company’s financial performance and operational efficiency. If you are a results-driven leader with a passion for finance and collections management, this role offers the platform to make a measurable difference while advancing your career in a supportive and innovative workplace.

Job Summary

• Position: Billing and Collections Manager
• Company: Crunchtime
• Location: New Hampshire
• Employment Type: Full-Time
• Salary Range: $100,000 – $115,000 annually
• Industry: SaaS, Technology, Restaurant Operations Software

About the Company

Crunchtime is a leading provider of enterprise-grade operations management software designed specifically for global restaurant brands. From inventory control to labor management, Crunchtime solutions help operators streamline processes, reduce operational waste, and maintain consistent quality standards across thousands of locations. As the company continues to expand, Crunchtime remains committed to a collaborative, mission-driven, and innovation-focused workplace culture where every team member contributes meaningfully to the company’s success.

About the Role

The Billing and Collections Manager oversees the complete invoicing-to-cash cycle and leads both the Billing and Collections teams. This role ensures billing accuracy, timely payments, compliance with financial controls, and effective communication across internal departments. The ideal candidate is detail-oriented, experienced in SaaS billing models, and skilled at managing complex customer accounts. This position requires strong leadership, the ability to improve processes, and a deep understanding of revenue operations.

Responsibilities

• Manage, mentor, and develop Billing and Collections team members.
• Oversee daily billing operations, ensuring timely and accurate invoice generation and distribution.
• Maintain strong billing policies, procedures, and internal controls.
• Resolve billing errors and collaborate with Sales, Customer Success, Operations, and Finance teams to prevent repeat issues.
• Lead the Collections team to drive timely follow-up on overdue accounts and reduce aging balances.
• Develop and manage collections strategies, workflows, and escalation procedures.
• Review aging reports, assign collection priorities, and provide guidance on complex accounts.
• Engage directly with customers to resolve disputes, negotiate payment arrangements, and maintain positive relationships.
• Validate complex billing scenarios including subscription, milestone-based, usage-based, or project-based invoicing.
• Maintain audit-ready documentation across all billing and collections activities.
• Identify operational issues, bottlenecks, and risks while recommending process improvements.
• Support month-end close activities including reconciliations and revenue recognition processes.
• Oversee system updates, configuration changes, and data integrity across billing and collections software.

Qualifications

Required:

• Bachelor’s degree in Accounting, Finance, or a related field.
• 4–6 years of progressive billing and collections experience, including at least 2 years in a management role.
• Prior experience leading a billing or collections team.
• Strong understanding of order-to-cash workflows and internal controls.
• Advanced communication, analytical, and problem-solving skills.
• Proficiency with ERP systems and advanced spreadsheet tools.
• Experience in a SaaS or subscription-based billing environment.
• Advanced Excel skills including VLOOKUP, Pivot Tables, and complex formulas.
• Strong conflict resolution and customer escalation skills.

Preferred:

• Experience with Maxio (SaaSOptics).
• Experience with NetSuite, Salesforce, QuickBooks, Chargebee, Zuora, or similar platforms.
• Experience leading or working with distributed teams.

Benefits

• Competitive pay
• Flexible PTO
• Paid company holidays
• Annual team off-sites
• Medical, dental, and vision benefits (FSA, HSA, HRA options)
• Basic and voluntary life insurance
• 401(k) employer match
• Wellness benefits
• Commuter benefits
• Open work environment focused on collaboration
• Team events and company culture programs
• Opportunity to make a significant impact in a growing organization
• Ten weeks of paid parental leave
• Fitness reimbursement
• Learning and development funds

Equal Employment Opportunity

Crunchtime is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. The company is committed to maintaining a diverse, inclusive workplace where all employees are valued and respected.

How to Apply

Interested candidates should apply here. Applicants are encouraged to highlight their billing operations experience, team leadership achievements, and familiarity with SaaS financial environments.